Replacement Policy

01

Eligibility for Replacement

We offer free replacements for items that fall under the following categories:

Damaged in Transit

The product arrives cracked, broken, or physically damaged due to shipping.

Manufacturing Defects

The product has a structural defect, non-functional electronics (e.g., a power bank that won't charge), or misaligned cutouts.

Incorrect Item Received

We accidentally shipped the wrong color, wrong design, or a model different from what you ordered.

02

Time Window to Request a Replacement

Standard Reporting Window

You must report any defects or damages within Phone: +91 3365983497 within 48 hours of delivery.

Strict Deadline

Requests made after this window will not be eligible for a free replacement, as it becomes difficult to determine if the damage occurred post-delivery.

03

Proof of Damage / Defect Required

To prevent fraud and speed up your request, we require visual proof before approving a replacement. Please do not discard the item or packaging. You must provide:

Photos/Videos

Clear photos or a short video showing the defect, damage, or the incorrect model received.

Unboxing Video (Recommended)

For high-value items like premium glass screen protectors or wireless chargers, we strongly recommend recording a video while opening the parcel for the first time.

04

Non-Replaceable Scenarios (Exclusions)

We cannot offer free replacements under the following circumstances:

Customer Ordering Error

If you ordered a case for an NECKBAND but own an TWS, this does not qualify for a free replacement (see Section 6 for our exchange policy).

Liquid and Physical Damage

Are not covered.

05

How to Initiate a Replacement

Contact Support

Email us at care@gmsretail.in or call at +91 3365983497.

Include Details

Provide your Order ID and Invoice, and attach the required photos/videos of the issue.

Approval

Our team will review your claim within 48 hours.

Dispatch

Once approved, we will ship a brand-new replacement to your original address at no extra cost to you. You do need to ship the damaged item back requested by our support team.

06

"Wrong Model Ordered" Exchanges

If you accidentally ordered the wrong size or model for your phone:

We are happy to exchange it for the correct model within 7 days of delivery.

The original item must be completely unused and in its original, unopened packaging.

Logistics Fee

The customer will be responsible for the return shipping fee and the redelivery charge of ₹99 to cover courier costs.